TERMS AND CONDITIONS

1.1 Binding Agreement

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" / "आप" / "Student" / "Teacher" / "Institute") and Abhay OMR ("Company" / "We" / "हम" / "Platform").

1.2 Acceptance of Terms

By accessing or using the Abhay OMR platform, you confirm that:

• You have READ these Terms and Conditions carefully
• You UNDERSTAND all the terms and their legal implications
• You AGREE to be legally bound by these Terms
• You possess the legal CAPACITY to enter into this agreement

2.1 Service-Related Terms

2.2 User-Related Terms

3.1 Legal Entity Details

4.1 Age Requirements

4.2 Geographic Eligibility

• AVAILABLE: India Only (all states and union territories)
• NOT AVAILABLE: International users, overseas locations

Reason: Our services are designed specifically for Indian entrance examinations and comply with Indian laws only.

4.3 Other Eligibility Criteria

To use our services, you must:

• Have a valid mobile number registered in India
• Provide accurate and truthful information
• Not be prohibited from using the service under any Indian law
• Not have been previously banned from the platform
• Accept and comply with these Terms and Conditions

5.1 Included Services

5.2 Services NOT Included

• Custom Feature Development: We do not create special features for individual users
• Offline Access: The platform requires active internet connection
• Data Recovery: Recovery of user-deleted data or content
• Guaranteed Results: We do not guarantee exam success or specific scores
• Physical Materials: Printed books, notes, or physical study materials

5.3 Service Delivery

6.1 Account Types

6.2 Account Security

User Responsibilities:

• Keeping your login credentials (ID and password) confidential
• Choosing a strong, unique password
• Not sharing your account with anyone else
• Logging out from public or shared devices
• Immediately reporting any unauthorized access

7.1 Payment Structure

7.2 Price Changes

• Abhay OMR reserves the right to change service prices at any time
• Price changes will NOT affect existing active subscriptions
• New prices will apply only at the time of renewal
• Once paid, your price is locked for the full subscription period

8.1 Refund Eligibility

You ARE eligible for refund if:

• Dashboard has a technical defect that cannot be resolved
• Service provided is significantly different from what was promised
• Dashboard is not activated within 3 business days
• Promised features are missing and cannot be provided

8.2 Refund Exclusions

You are NOT eligible for refund if:

• Complaint made after 24 hours (refund window expired)
• Issue was resolved by our technical team
• Service was used substantially
• Change of mind or personal reasons
• Third-party issues (internet, device, browser)
• User error (forgot password, wrong information)

8.3 Refund Process

9.1 Cancellation by User

9.2 Cancellation by Abhay OMR

We reserve the right to cancel your subscription if:

10.1 Ownership

Abhay OMR owns:

• Platform Software, Website Design & Layout, Database & Compilation
• Brand Name "Abhay OMR", Logo & Graphics
• PYQ Content (compilation), Source Code, Algorithms & Logic

10.2 What You CANNOT Do

• Copy, reproduce, or duplicate platform content
• Reverse engineer, decompile, or disassemble the software
• Remove or modify any copyright notices
• Use content for commercial purposes without permission
• Use automated systems to scrape data

11.1 User Responsibilities

• Provide accurate and truthful information
• Keep login credentials confidential
• Use the platform only for lawful purposes
• Treat other users and staff with respect
• Follow these Terms and Conditions and Privacy Policy

11.2 Prohibited Activities

12.1 Termination by Abhay OMR

We may terminate your account immediately without notice for:

• Violation of Terms & Conditions
• Illegal or criminal activity
• Payment fraud or chargeback abuse
• Abusive behavior towards users/staff
• Hacking or security breach attempts
• Sharing account with multiple users

12.2 Effects of Termination

• All access to dashboard terminated immediately
• Login credentials deactivated
• Ongoing activities/exams terminated
• Cannot access previously created content

13.1 We Are NOT Liable For

• Service interruptions, downtime, maintenance, technical glitches
• Data loss, corruption, unauthorized access, breaches
• Third-party problems: ISP issues, device problems, browser compatibility
• User errors: forgotten passwords, accidental deletions
• Force majeure events: natural disasters, pandemics, government orders
• Indirect damages: loss of profits, business opportunities, reputation
• Exam results: failures, low scores, qualification denials

Force Majeure Events Include

Dispute Resolution Hierarchy

Data Protection Summary

Your Data Rights

• Right to access your data
• Right to correct inaccurate data
• Right to delete your data
• Right to withdraw consent
• Right to file grievances

22.1 Severability

If any provision is found invalid or unenforceable, it shall be modified or severed, and remaining provisions continue in full force.

22.2 Entire Agreement

For B2C Users: These Terms + Privacy Policy = COMPLETE AGREEMENT

For B2B Partners: These Terms + Privacy Policy + Separate B2B Contract = COMPLETE AGREEMENT

22.3 Assignment

• Abhay OMR CAN assign to any successor, affiliate, or acquirer without your consent
• User CANNOT transfer, assign, or sublicense your account or rights

22.4 No Waiver

Our failure to enforce any provision does NOT mean we waive that provision or our right to enforce it in the future.

Grievance Timeline

Escalation Options

If not satisfied with Grievance Officer's response:

Department-Wise Contacts

25.1 Method of Acceptance

You accept these Terms by:

• Creating an account on the platform
• Using the platform in any manner
• Clicking "I Agree" checkbox (if presented)
• Making payment for subscription
• Accessing dashboard after account creation

Any of the above constitutes binding acceptance.

25.2 Electronic Acceptance

25.3 Minor Users - Parental Acceptance